POLICIES
Ensuring the Best Experience
I try to go out of my way to make sure my valued clients have the best experience possible, from the minute they enter the door to the moment they leave.. Please take a moment to review our policies to ensure you understand my operations procedures. If you have any questions, just get in touch and I’ll be happy to help.
CANCELLATIONS/NO SHOWS
Please give as much notice as possible when canceling or rescheduling your appointment. A minimum of 24 hours notice is required. The first and second last minute cancellation/reschedules are freebies. I understand that things happen! Upon the third last minute cancellation a deposit of 50% of the services will be required to be paid before booking your next appointment.
As a courtesy, you'll always receive an appointment confirmation 48 hours in advance of your visit. Thank you for planning accordingly.
This policy is in place to respect my livelihood as well as my other guests. It is not to serve as a punishment for cancelling due to sickness or emergency.
LATE ARRIVALS
To ensure that I am able to respect my guests’ time and remain on schedule, I only allow a 10 minute grace period for all scheduled appointment times.
Should you arrive 10 or more minutes late, we will need to either modify the scheduled services (if time permits), or reschedule your appointment and incur the $25 cancellation fee per service, as per the above Cancellation Policy.
SATISFACTION
I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your cut or color, please let me know by contacting me via email at jameslighthiserhair@gmail.com or DM me on Instagram within 7 days of your visit. I’m more than happy to correct the issue at no additional charge!